Refund Policy
π° Refund & Return Policy | Glossorea
We want you to love your purchase! If you're not completely satisfied with your order, please review our return and refund policy below.
π Returns
We accept returns under the following conditions:
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Return request must be made within 7 days of receiving your order.
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Products must be unused, unopened, and in original packaging.
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For hygienic reasons, certain items like skin care, cosmetics, and personal care tools are non-returnable unless defective.
π© How to Request a Return
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Contact us at glossorea.shop24@gmail.com or WhatsApp +30 695 148 5075 with:
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Your Order ID
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A brief reason for the return
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Photos (if the item is damaged or incorrect)
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Wait for our approval and return instructions before sending any item back.
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Ship the item to the address we provide. You will be responsible for return shipping costs unless the item was faulty or incorrect.
πΈ Refunds
Once your return is received and inspected, weβll notify you via email or WhatsApp about the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 7β10 business days.
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Shipping costs are non-refundable.
π οΈ Damaged, Defective, or Incorrect Items
If you receive a damaged or wrong product, please notify us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no extra cost.
β οΈ Non-Returnable Items
We do not accept returns on:
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Used or opened items
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Items marked as Final Sale
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Skin care, hair care, and beauty products for hygiene reasons (unless defective)
β Late or Missing Refunds
If you havenβt received a refund yet:
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First, check your bank account or credit card statement.
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Then contact your bank/payment provider β it may take some time before your refund is officially posted.
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Still need help? Contact us at glossorea.shop24@gmail.com.
π Contact Us
If you have any questions about returns or refunds:
π§ Email: glossorea.shop24@gmail.com
π± WhatsApp: +30 695 148 5075